Apple Courier and Logistics Atlanta - Marietta, Georgia

Steve Etheridge

Service has declined. Some of the operators are downright surly. I have all my information ready when I call and it still doesn't go well. Not sure if she is still there but Jenny was the best person to work with - always courteous and competent. Wish the other operators followed her example.

Ray

I have used David Sholder and Apple for likely 2 years now, and highly recommend them. IMO the best local courier I have found. Deliveries are prompt, handled well, and most importantly.. I don't get complaints from my people.

All manners of businesses have the occasional issues, but the key is what you do when they do occur. David and Apple step up, handle the issue, and move on. Just what we expect but so often what businesses don't deliver on.

Well done Apple. David.. thank you for the exceptional service day in and day out.

Bill Sidlow

For the most part, I don't write reviews. On occasion, a company or person goes above and beyond expected and earns my notice. We've been using Apple Courier for a few years now. We aren't their biggest customer by any measure but when we are treated as if we were, that says something!

The other day I placed an online order for a package pick-up. A short time later I realized I failed to include the special instructions and I was in a panic. I was not able to amend my online order so I crossed my fingers and picked up the phone hoping I could alert someone as to the problem.

My call was answered by Karuna and she immediately sensed I was panicked. She let me know it wasn't a problem and while I was one the call, I could hear her type in the special instructions. Talk about a sense of relief!!

The package was picked up and delivered without any issue which more than made my day.

I appreciate great customer service and felt like we were their most important customer!

Katelyn Harrison

This company billed my company accidentally. We had used them in the past for delivery of legal documents. On April 5th, I received a call from their accounts receivables dept, Jennifer Eutsey. When speaking with Jennifer initially I advised her it was a mistake and she refused to listen, so I had her send me the invoice. It was clearly misbilled and had the correct company's company name and owner's name listed. I reached out to the correct company who then followed up with Apple.

I was again sent the invoice 2 weeks later and reached out to Jennifer to advise of their error. She was rude and refused to listen to me, then hung up on me when I told her to verify the information from their order/invoice.

I will ensure our company and all companies we work with never use this company again. Super unprofessional.

Ed Ragsdale

The service was excellent. We had a rush delivery and our old courier could not deliver. A friend recommended Apple. The woman that answered the phone took my order and assured me they could get my package delivered on time. The driver that picked up was on time and very friendly. The package was delivered on time and my customer commented on how professional the courier was. Apple has a new customer I will continue to use Apple for all my delivery needs.

Josh Turley

This Apple Courier is a very unethical and poor customer service operation. I have documented evidence on multiple occasions after paying them top pay on a rush direct order, after they accept my order and begin delivery they then veer off course to accept another customer Rush order and deliver that order and then they resume my delivery. When they are delayed they blame Atlanta traffic. I had their driver tell me when pressed that is what their dispatcher made them do even though the driver knew it was wrong.

We want others to know this scheme when you become a victim if using their services. We have a new great courier in which this has not happended over some 600 Deliveries since no longer using Apple. Of course, this is a review of Apple bad service and not an ad for the new courier service.

Bonnie Devine

Apple Courier to the rescue!!! I had a client that was extremely disappointed with the competitor and switched their delivery service to Apple Courier. They could not be more happy. To know that their time sensitive delivery will arrive as scheduled week after week is priceless. They are easy and friendly to work with!

Holly McDaniel

I am currently waiting on a courier for a delivery that I originally received a call about at 4:30. They didn't call to confirm the address of my business until 5:45. We close at 6, which I told them at 4:30 when they called. Around 6 they call to say that they will be a few minutes late. I understand so I agree to wait a few minutes. Around 6:15, I call their offices to inquire approximately when the driver will arrive. The girl who answered, Allison, was incredibly rude and didn't seem to know what she was doing. She eventually found the order and called to tell me the driver was two blocks away and there was a lot of traffic. I'm still here, and no one has arrived. Would never use their services.